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Originally Posted by jhowell
I tried borrowing the same book on Kindle Unlimited and Download & Transfer is available for me.
I wonder whether this is something being rolled out by account or by country or something else. Can you share what country she is located in or if there is anything that might be unusual about her account?
Amazon is very big on A/B testing changes so some people see what is coming before others. She may just be one of the (un)lucky ones.
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We're located in western Canada. Since she seems to make a habit of download and transferring via USB for her KU borrows, I'm wondering if this is what triggered it for her.