Quote:
Originally Posted by Renate
As the title says, is Onyx responsive, receptive, helpful?
Have you had any interactions with Onyx that indicates either way?
I've been to https://help.boox.com/ a few times and not found it helpful.
They pretty much tell you to go to https://push.boox.com/ and upload all your logs.
First, I don't want to do that. Second, I don't know how to do that. Third, the logs would not be helpful. What the hell are in the logs anyway?
So, I have a bug report where I can tell them which files, which LINE, which CHARACTERS are in error and nothing will get done. Sigh.
Undoubtedly Onyx is not much worse than anyone else in the industry. |
At first I thought not, but cannot fault them since reporting a firmware issue withmy Nova Air 2
Messages via their Twitter account and using Fedback on the the device
They issued a new firmware today 19th Dec within less than a week of me reporting the Music App crarshed the system UI
All good day and I am well happy with their support