Quote:
Originally Posted by Richie
The technical dept is analyzing data downloaded form my Kindle to make a determination.
It's been 5 days waiting for their analysis.
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Don't hold your breath on this... last week I was told that the developers would get back to Kindle CS on my 1st K2's problems (pretty severe, not just battery life stuff) within 2 working days. i waited 3 days, then called again, only to be told by a Kindle CS rep. that the wait time was actually 7-10 business days. On the day i called, my K2 literally wouldn't work at all unless it was plugged into a wall outlet, and ... I finally (after getting really irked) was able to get the rep. to talk to his supervisor about getting a new unit, etc. etc. etc.
And - this seems amazing to me - during both conversations, nobody suggested any of the basics, like doing a restart, or reflashing the device, or... it was totally crazy.
They clearly need a tech support number for people to call, and they need to stop putting people off with this story about "the developers" looking at the device's logs.
I'm not suggesting that you give them a hard time; but being somewhat assertive (in a polite way) might help your case.