[stumped]

I have 2 kobos which are signed into an account. One was setup 10 or more years ago and although i know the email, I have forgotten and can't guess the password.

So I try password recovery, I get sent a link to create new password but every time I invent a new password I get "something went wrong" use this link to start again...

This from multiple browsers, 2days running.

I ensure new password fits their rules : 8 or more charz with number and a mix of cases.

Nothing works

So is there any way to recover my password by hacking the one of the devices.

Libra 1 or aura hd. Both logged into same kobo account. With my current email address.

Or any fix for the broken reset password process?

It is likely that any 10 year old password I made was a lowercase string. Perhaps with a 1 at the end. I don't think they had stringent rules back then. Dunno if that is a factor
I'd really like to continue with that account and get in to add a valid payment card... But how?

I have made a different email kobo account to use if all else fails. I had a hard time creating that because all my password attempts were rejected as not string enough. I had to let Google create and save a strong gobbledegook password.

I have tried using that same, accepted, password as my new password also in that password reset process. But it still leads to something went wrong, start again...

And final puzzle. With the new account , on my pc, I log in and go to the account settings page. There, I see a long list of" link to" options.
The first is an option to " link to "a kobo account. But this is a kobo acount already that I am in, that I just created? Am I allowed to link to another kobo account?. I don't understand the proffered link aoption