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We've had 3 500s and 4 505s and haven't had any hardware problems with any of them. As a matter of fact, we passed along our old 500s when we upgraded, and they are still being used by their new owners.
I have no problem with the Sony website, either. Granted, sometimes the site is unavailable, but I defy you to find a site that has never had a problem with availability. That is a very rare thing. I use the Sony website to buy books all the time. I have literally bought hundreds of books from them. I love that I can use prepaid cards for the website. Those prepaid cards makes it much easier to limit my spending. If I don't have credits available, I don't buy the book until I get one - unless it's a new Dean Koontz. Dean Koontz books are emergencies and require immediate purchase!
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