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I seriously doubt I will ever buy anything from bookeen again, they're secretive and their PR is inadequate
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That's exactly the point. The Cybook itself is a working device. Some flaws, but nothing critical. BUT with Bookeen's attitude towards customer relations I also doubt I will buy a product from this company again.
An active communication with the customers is one of the most crucial aspect especially for smaller companies to stay ahead of the big ones. Bookeen surely goofed that one.