Quote:
Originally Posted by shalym
Wait. I'm sorry for going off topic, but I need clarification on something. Quoth, are you saying that you truly believe that Amazon employs 1,000s of people who's job is listening to the questions that people ask Alexa, then answering those questions?
Shari
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It's very much more complicated than that, but all so-called AI/Machine Learning is actually human curated content feeding databases used for pattern matching. So your random question is never answered in real time by human listeners, but the system needs thousands of human "curators" to main performance. Without them the service will degrade. That's why Amazon is making 1000s redundant in Alexa division as that doesn't really make money. It will degrade to late 1990s quality of text to speech creating queries on a search engine.
I started researching so called AI in late 1970s and AI was the reason I took up programming. I've been on courses on AI and visited one company producing Expert Systems (the old name for "AI"-"Neural Networks"-"Machine Learning").
Specifically I've also done a bit of research on Chatbots, which are not quite the same thing as Alexa as most are either entertainment, attempt at therapy, fake social media accounts selling stuff or propaganda or customer service.