Quote:
Originally Posted by Gardenman
I have had a Yahoo address all my life and have found it great. What is supposed to be bad about it? Also I did not know Yahoo was tied to an ISP.
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We've been in our business since '08, give or take a month or two. We do a fair amount of email at my shop--a typical customer, even
just an ebook customer, with a very small order, will consume/use ~40 emails, in about two weeks, over the course of the project/book. We do not send newsletters, announcements, anything at all like that, ever. There's no chance on God's Green Earth that any ISP could possibly view us as some email scammer or whatever, right?
What we've found is that Yahoo, AOL, Hotmail, etc. give exceedingly limited access to their customers, in terms of controlling what they can and can't see or send or email. AOL and Yahoo, both, have literally denied our customers the right to email US. In other words, the customer of course, tries to email us and AOL has decided that "whoops, your email is suspicious," so we don't ever receive. They send us
more email, getting angrier and angrier that we haven't replied to them and finally, maybe, they try something else--social media, whatever and we
finally realize that they've been blocked out.
But they can't
see that. They can't
see that they've been blocked or anything else. They think everything is peachy. We never showed up in spam, junk, nuthin'. Just AOL, etc. deciding..."hey, you guys suck! You're blocked and we're protecting our customer--who hasn't asked for this protection, mind you--from YOU!"
Oh and the icing on that cake is I've had both AOL and Hotmail 'report us" as email spammers. Nice, that. Just wait until you try to get with Rackspace and plead your case, for having done nothing. It can cut you off from endless emails and you can sometimes take weeks and even, once, months, to reinstate your whitelist status, which I work on religiously.
Comcast is another.
None of my Comcast customers can ever FEEFO us, no matter what we do. They can't receive the invite email to critique or review us.
The other problem that we see--and I'm not sure of the why--is that for some reason, maybe how those were set up and all that--is that the Hotmail, AOL, etc. users seem to be less au fait with how to really use their email. They don't know where their Downloads folder is, or they aren't familiar with the difference between Downloading versus opening/launching, and all that. I don't know to what to attribute that.
Yahoo, in fact, was one of the very
first ISPs--Internet Service Providers, which really just means a company that provides access to the Internet, for their customers. Yahoo, AOL, etc. Today, even those companies that "only" provide email (like Google, if you think about it) are considered ISPs, but yes, Yahoo has been an ISP since the very jump.
Hitch