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It's happening to many devices!!
This is worrying.
If you had your device linked with amazon and they don't spy like I'm afraid and they didn't detect that your kindle was modified, you can only process warranty.
For the experts that I asked for help recently, I got a refund.
Amazon is not responsible if your Kindle is unlinked.
I think they should investigate what data they collect from users and maybe a class action lawsuit should be filed because they are invading data privacy.
I'm sure it appears in the policies, but I haven't authorized anyone to control my device remotely or see what I read.
In fact, one of the problems that I had was that I had a very private document.
When this problem occurs I hope they format directly or I don't know what they will do with the device...
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