MobileRead Forums - View Single Post - Amazon has banned my account

Ian · 04-13-2009, 08:16 PM

Hi all-

My only intention in posting my experience here was to express my shock and confusion at being banned from Amazon and to ask for help as to how I might go about resolving the situation.

I certainly received that help; many people suggested that I follow Amazon’s own contact procedure and write a very professionally, kindly-written note asking for them to review my account for a second time… which I did.

In turn, Amazon responded very quickly and professionally, and restored my account with no hassle less than 24 hours later. The reinstatement indicates that while my purchasing history had clearly raised some sort of flag, Amazon was willing to look at the issue once again, and they wound up welcoming me back… in less than a day.

I had been accidentally caught up in a (very appropriate) sweep designed to catch fraudsters… and Amazon fixed everything very quickly.

Once my problem was solved, and I reported everything back to this forum, I hadn’t planned on posting any further.

However, I’ve naturally continued to follow this discussion, and after reading some recent comments, I feel the need to contribute just once more.

While I very much appreciate the ongoing discussion about the possible dangers and pitfalls of DRM, I wonder if perhaps this particular thread hasn’t run its natural course.

As others have indicated, many of us have had a variety of positive experiences with Amazon.com, myself included. Are people here serving any positive purpose by bashing them after they so quickly and clearly resolved my own situation? And, to be honest, is there any point in people continuing to bash each other?

Just my (final) two cents.

Thanks again, all, and be well-

-Ian

04-13-2009, 08:16 PM	#265
Ian Member Posts: 17 Karma: 34 Join Date: Feb 2009 Device: Kindle	Hi all- My only intention in posting my experience here was to express my shock and confusion at being banned from Amazon and to ask for help as to how I might go about resolving the situation. I certainly received that help; many people suggested that I follow Amazon’s own contact procedure and write a very professionally, kindly-written note asking for them to review my account for a second time… which I did. In turn, Amazon responded very quickly and professionally, and restored my account with no hassle less than 24 hours later. The reinstatement indicates that while my purchasing history had clearly raised some sort of flag, Amazon was willing to look at the issue once again, and they wound up welcoming me back… in less than a day. I had been accidentally caught up in a (very appropriate) sweep designed to catch fraudsters… and Amazon fixed everything very quickly. Once my problem was solved, and I reported everything back to this forum, I hadn’t planned on posting any further. However, I’ve naturally continued to follow this discussion, and after reading some recent comments, I feel the need to contribute just once more. While I very much appreciate the ongoing discussion about the possible dangers and pitfalls of DRM, I wonder if perhaps this particular thread hasn’t run its natural course. As others have indicated, many of us have had a variety of positive experiences with Amazon.com, myself included. Are people here serving any positive purpose by bashing them after they so quickly and clearly resolved my own situation? And, to be honest, is there any point in people continuing to bash each other? Just my (final) two cents. Thanks again, all, and be well- -Ian