Quote:
Originally Posted by Hitch
Oh, yes. No argument. You are basically saying that they don't know what they don't know? Hard to differ with that.
Hitch
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The problem is getting them to know what they don't know. So given that they don't know stuff, they then don't know what to look up in help or online.
I'm of the age where Word did come with a book. These days, people buy a computer and it has complex software such as Windows or MacOS They install MS Office and then are fairly well lost because there's no manual of any kind with the the OS and Office.