Quote:
Originally Posted by shalym
Of course, this is in the US...I know that Quoth is not from the US, so maybe in the country that they live in returns aren't allowed unless the item is "physically faulty"?
Shari
|
[….]
You often have to "threaten" Supermarkets and foreign owned multiple stores in Ireland with Small Claims Court to get them to refund / replace/ repair goods "not as advertised", "not fit for use", or "failed due to maker's defects". EU SOGA consumer protection is signed into local laws with various names. Not rescinded yet in UK and also applies in countries that want an EU relationship. Apple fined in Italy for charging for warranty. Protection (more than most warranties) is 1 year to 6 years depending on type of goods (a gadget might be 1 year, a freezer 6 years).
Usually Customer Service person calls a supervisor. I don't know of anyone that has had to invoke Small Claims court. It's common to have to actually start that process with companies like Digital River, or if past their return period, Amazon or eBay. It doesn't matter where you are based. If you are selling to a country, that country's laws apply, not your own made up rules or location where the HQ is.
Similarly in USA each State may have different Sales tax that is applied at checkout.
EU isn't a Federation like USA or Confederation like Switzerland. The countries involved pass their own laws. The EU parliament is elected from the people in members voting. Close trade partners not in EU have to implement EU directives on Consumer Protection, anti-money laundering, level playing field for trade, free judiciary, meet Democratic standards, anti-corruption, tax & banking transparency.
[….]