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Sorry that you have had such horrible experiences with your Kobos. All I can say is that I've used three pretty recent Kobo models and have been satisfied with all of them. Kobos are my main readers at the moment and I've had no such issues. Moreover, I sideload all my books and have more than a thousand on each device. No freezes or any other problems. Who knows, perhaps Kobo is just not meant for you.
Kobo customer service is certainly not the best, however.
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