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Walmart Doubles Down on Convenience, Value and Experience

To Serve Customers This Holiday Season

BENTONVILLE, Ark., Sept. 22, 2022 — Walmart is ready to serve its customers this holiday season, offering better value and more convenience than ever as customers start their holiday shopping. More than half of Walmart customers will start their holiday shopping research in October 1 and Walmart is prepared to meet their needs and help them make the most of the season with an exceptional experience no matter how, when or where they want to shop.

New and expanded “no concerns” returns options

Walmart is making the returns experience easier and more convenient with three new and expanded options that save customers time during the busiest season of the year and give them extra peace of mind when shopping for gifts. Starting in October, Walmart customers and Walmart+ members can take advantage of seamless new returns options, including:

Holiday Guarantee: Customers are shopping earlier, and now Walmart guarantees they won’t have to worry about short return windows with the newly extended holiday return policy for purchases, including electronics and Marketplace items. Eligible purchases made on or after October 1 can be returned through January 31, 2023.

Curbside returns: Walmart knows time is precious to its customers, and curbside returns allow customers to return items from the comfort of their vehicles while they’re picking up their weekly essentials.

Return Pickup from Home for Walmart+ members: Beginning during the busiest time of year, Walmart will offer Walmart+ members in select stores the option of returns picked up right from their doorstep, taking one more thing off their holiday ‘to-do’ list. When initiating an eligible return on the app, Walmart+ members will be able to schedule a return from the comfort of their home and complete the process without having to leave their doorstep. Members won’t need to provide a box or a label – simply hand off the return to one of our delivery drivers, and Walmart will handle the rest.

The ‘Holiday Guarantee’ is available to all Walmart customers across the U.S. starting October 1. Curbside returns and Return Pickup from Home options will launch in select stores the first week of October and will continue to expand to more stores in the coming months. In addition to these new services, customers can still enjoy all the existing ways to return items to Walmart, including in stores and by mail.

Walmart Announces Easier & Extended Returns

Posted on 9/22/22

Walmart issued a press release this morning touting several new initiatives for the upcoming holiday shopping season including deeper savings and several new ways to return purchases.

Walmart claims they are making "significant price investments in key categories" to keep prices low this year and will offer thousands more Rollbacks to provide even deeper savings.

Purchases made from October 1st through the holidays can be returned until January 31, 2023. Walmart also will allow customers to use curbside returns and for Walmart+ members, select stores will offer return pickup from your home to save a trip to the store.