Quote:
Originally Posted by issybird
What it says is that their policy is now “once we’ve got your money, you’re not getting it back.” Refunding credits costs them nothing; moreover, the credit still has to be used within a certain timeframe.
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What would be fairer would be to offer a coupon for the amount paid, which would have to be applied to a new purchase.
I can recall returning only one book, years ago, because I hated it so much. I think there have been a couple of times when I purchased an Audible book by mistake on Amazon, and "returned" it before ever downloading.
Recently I contacted Audible about an Audible-published audiobook that was in terrible shape, with multiple instances of repeated lines. I didn't ask for a refund, but I kind of expected they'd offer me something, like a coupon or an additional credit. They replied with boilerplate.