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Originally Posted by Cootey
I assumed it wasn’t a cleaning issue because the screen freezes after usage. But I hope for their sake it’s as simple a fix as this. We won’t know until they get back to us.
Would funk on the screen cause the Kobo to freeze, though? I suppose anything is possible. Electronics constantly surprise me with how finicky and fragile they are.
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It’s possible that with gunk on the screen it’s not picking up touches which would certainly make it seem frozen since, if memory serves, the Nia has no page turn buttons. Though it’d be a bit odd that a power off/on or even sleep (which I suspect is the more likely action being taken) would resolve it even temporarily.