Quote:
Originally Posted by Hitch
Curiosity, as a small biz owner myself--how do you handle those sorts of returning, complaining, clearly-in-the-wrong customers?
H
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We have a sign on our cash register that light bulbs and made to measure (eg cable we cut to length) can't be exchanged. It also says so on the receipt. items that we don't stock and are ordered by the customer can't be exchanged either. Same goes for items where the packaging is damaged. Also, when we see that a customer isn't entirely sure that what he/she asks for is correct we clearly tell them that we don't exchange light bulbs or that they can return it only on the same day (depending on the type of light bulb).
It also depends on the customer,but if someone's apologetic and admits their wrong and came back shortly after the purchase we are occasionally lenient. This one acted like a d**k from the start, even demanding evidence that I was on vacation. He was refused an exchange and we also refused to sell him the right light bulb, and we told him not to return.
Since Covid customer have been behaving worse, but our tolerance for BS has also lowered to nearly non-existent. The saying (at least in Dutch) goes that the customer is king, which is true, but only as long as he behaves like a king and not like a dictator.