Quote:
Originally Posted by Rumpelteazer
I had a customer who was angry with me for selling him the wrong light bulb on September 21.
First of all, the light bulb he bought (old fashioned car/desk lamp light bulb of 12 volt, B15s socket) is vastly different from the one he needed (B15d socket, 240 volt), those bulbs we keep in very different places in the store, these are not the type of bulbs we mix up.
Second, I was on vacation until Monday, so I wasn't in the store the 21st. It has happened before that customers blame me for selling them the wrong item, when it was my father who sold it to them. They probably see me as an easier target.
The customer insisted to talk to my father about me. Who told him he could remember him (usually not a good thing when you remember a customer you helped a week and a half ago), that the customer specifically asked for this bulb and that I on vacation, so not in the store.
Then I had a customer come in the complain about the CFL bulb I sold him earlier in the week. Because it wasn't dimmable and there are cheaper alternatives. I send him away, those CFLs have never been dimmable, plus when he bought the bulb he literally said "I want this exact same light bulb", then I'm not going to tell him there are other alternatives.
I hope today will be easier than the rest of the week. Occasionally it's one of those days, but so far this week it's been one of those weeks and I'm not looking forward to today, since Saturday is not only usually the busiest day of the week, but also the day with the most difficult customers.
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Curiosity, as a small biz owner myself--how do you handle those sorts of returning, complaining, clearly-in-the-wrong customers?
H