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I would probably be fine with no ebook returns, if Amazon made the standard shopping cart purchase method the default and allowed customers to turn on or turn off 1-click as they desire.
If you don't like the author's writing style or the story was no good, or there are too many spelling and punctuation errors, or you don't like books with extra blank lines between paragraphs in their formatting - that just kind of comes with the territory of buying literature. I don't see it as a reason for return.
There are probably a few rare cases where an ebook return is truly justified. I'll bet those are few and far between (ignoring 1-click errors for the moment). And those few returns could be handled on an individual basis.
I doubt Amazon would offer ebook returns if they (Amazon) were the one losing money on the deal. But from what I have read on these forums, Amazon has no skin in the game - they take the money back from the authors. That is not a fair situation IMHO, but I guess the authors agree to it when they sign up to sell with Amazon.
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