Quote:
Originally Posted by DiapDealer
"Welcome to McHardyWendBell's can I take your order?"
"Number 3, medium, with a Coke, please."
"Did you want just the sandwich or the meal?"
"The number 3 IS a meal, isn't it?"
"Ummm... do you want medium or large?"
"Medium."
"And what to drink?"
"(forehead bouncing on steering wheel) A coke."
I truly believe the world will come to an end at a drive-thru microphone/speaker.
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I had the exact same experience this past week, with what may have been the exact same person, except mine worked for Verizon and was supposed to be helping me with a billing problem.
And don't get me started with the problems I had dealing with health care companies the previous week.
I have determined the structure followed by most large customer-facing corporations. From the bottom up:
- Utterly useless, frustrating and time wasting automation.
- Untrained, unqualified, uncaring, and/or incompetent seat-filling, script following employees.
- Supervisory staff, who, in accordance with the Peter Principle, have been promoted to their level of incompetence.
- Power mad, self-important bureaucrats who see their primary job as meeting assigned numbers and checking compliance boxes.
- Executives who see their only job as satisfying the shareholders (mostly themselves) and media.
Scattered through each level (except the bottom level automation) are a smattering of qualified, caring, competent people. Encountering one is like finding a four leaf clover.