Quote:
Originally Posted by Apache
Chargebacks for items or services that were not rendered are legal and any company that retaliates against a customer could find itself in legal trouble, not to mention actions by the credit companies.
Apache
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There we get to a sticky point. Returns of the Item ORDERED AND DELIVERED.
Was it the Item ordered? Was it Delivered (when promised or reasonable time)?
The subjective part, was it defective?
Was it (reasonably) accurately described in the Catalog?
With a print book, manufacturing errors were easy to spot. Missing/wrong signatures. Print quality (Expecting coffee table quality print from a dime novel is absurd?). Extreme shearing errors (again, the type, price dictates the accuracy. Paperbacks slightly crooked vs Coffee table books)?
The first group involves the Card issuer.
OTOH the second group is a Warranty issue, not a 'return'.
Those companies that offer 'Like it or Return it' returns offer that as Policy, not Law. Those policies get withdrawn or Modified (for new purchases) because of abuse. If they offer (within the terms), then they must comply.
I remember when Macy's allowed returns (for store credit) without a receipt (wedding gifts were a big%), till it got abused with items bought elsewhere for less.
The bottom line is I have no issue with Amazon tightening the rules.
The cheaters have spoiled another good thing for all of us.
