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On Kobos site there’s a “feedback” button on the far right hand side. Note I think it’s disabled on mobile browsers, and any Adblock software seems to hide it automatically. I found it using Microsoft edge or whatever MS is calling their browser these days. From there you should have general feedback, self help, and customer care. You’d want general feedback.
From there pick buy an ereader, no, the ereader, and then type what the issue is in the text field.
I don’t know if the first three things matter but they are the closest I can find. You can also do the customer care option.
I did both back when the Forma launched and had some issues with the whole slide to unlock thing and requiring a passcode. The issue was pretty quickly fast. I’d done the customer care first got someone with a brain who understood I was reporting an obvious bug, and said they’d escalate it on their end but I should also do the feedback thing.
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