Quote:
Originally Posted by issybird
I’ve returned only a handful of Kindle books, and it’s almost always because of a random touch combined with one-click...
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I never realized you couldn't turn this off. I've never tried that. Yes, indeed - I can see how this feature could cause significant mis-orders. Especially on a tablet. I always use my desktop computer for browsing Amazon and it's a bit harder to accidentally click on something compared to a tablet or phone with a much smaller screen, although I'm sure it happens.
I never thought of this possibility of mis-ordering until you mentioned it. And it totally changes my mind on how Amazon should treat returns. In my post above, I was targeting the malicious ebook returners, without realizing that there were reasons I never thought of for there to be a significant number of true accidental orders.
Amazon could fix this by making one-click orders always be delivered to your account, not to any individual device. Then they could allow an infinite number of returns, that wouldn't get your account banned, IF the purchase was never downloaded from your account to one of your devices. Once you take the second step of downloading a book from your account to your device, then it's pretty hard to claim that you "accidentally" ordered the book.
Amazon would still have to address the buy-read-return scenario, but at least they could cover the "accidental purchase" claim and take that off the table.