[Uncle Robin]

In an email to the SoA and the Authors’ Guild on 21 September David Naggar – Amazon’s Vice President of Books & Kindle Content – said, ‘we do hear all you have said over the course of our conversations on this topic and are planning to make meaningful changes … Most notably, we will de-activate self-service returns for any book read past 10%, adding substantial friction to the process.’

https://societyofauthors.org/News/Ne...ponse-to-union