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I have this problem every few months, from conversations some time ago, it seems a recurring problem for people with a significant amount of books bought in their Kobo account. I have 285 as of now, not a big number compared to the real number of books I own, but probably much higher than the average Kobo account. I keep almost all of my books downloaded and I have a big amount of books sideloaded also. I have 45 collections to organize those books, in case the number of collections is a problem too.
When I have contacted Kobo support chat in the past I was told to repair my account (an option available in the settings configuration of the e-readers, it's not available in Kobo web), and when the account repair gets stuck trying to sync again, I was told to sign out of my e-reader and sign in again, then perform the account repair again. That seems to work as others have said (signing out and in), I don't know if the account repair really does something. Afterwards, the sync works for some months until it begins having problems again 😔.
Fortunately I have now some practice recovering my books stats after signing out because with the amount of books I keep in my e-reader it would be a pain, thanks to the much missed @davidfor that only takes a few hours, anyway, I really need to set up a new account without books to register my e-reader, because this is getting old and the advantage of being able to buy and download the next book in a series without waiting to process it in Calibre isn't so necessary as not needing to reset my e-reader every few months.
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