Quote:
Originally Posted by grisjuan
I'm going through this right now. I just bought a Linksys router from Amazon and it dies completely a couple of time a day - only a power cycle brings it back. I've spent hours on the phone with Linksys support without success. They just read their script which usually involves resetting the router and rebuilding the networks from scratch.
The router cost $140 so now I have to decide...return it to Amazon or not? A few years ago I returned another Linksys router to Amazon when it arrived with broken parts rattling around inside. Recently I returned my K2 (for a variety of reasons well covered in other threads).
The banning stories have made me paranoid so I'm hesitating on this return. Intellectually, I think the banning frequency is probably low enough that it's unlikely to happen to me, but I buy so much stuff from Amazon it would be an inconvenience if it did happen.
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How long have you had the router, I guess is the question. It it's out of Warranty, then I guess I would go buy another. Not really fair to expect Amazon (or any other retailer) to deal with something beyond the Warranty period. If it still under warranty, but over a week old, I'd probably ask Linksys to fix it. That will normally get them focussed a bit quicker, wherever support is located. Only if it were in the first week or so, and failed essentially right out of the box (including intermittents, the ratio of intermittent to solid fails is generally considered by us to be 8 or 9:1). But I'd probably also reflash it to the latest latest firmware, first.
I don't think retailers should really be expected to stand behind defective or shoddy products, outside of the initial sale. Some have 30 day policies, and then it's maybe OK, but the product should really be defective, at least in some unforeseeable way (examples would be shoes that don't fit, or electronics that was DOA, that sort of thing). It cannot be that you didn't do enough research, or that your spouse didn't like the color. If you return those things (as happens a lot at brick and mortar establishments, one of the reasons they cost more), then you're just driving up the costs for the rest of us.
But the part of this whole discussion that still bothers me, is that when you buy an e-Book, you're essentially starting a relationship with the vendor, it's more a service thing, and I'm not sure what I think about that. It would be sort of like the power company saying they didn't like that you were late paying a bill (Or maybe one of your relatives was), so they refuse to turn the power back on, ever. The DRM means that the purchased books are only ever going to work on that one Kindle, and at some point, that Kindle will die. If he had archived books, they're lost. If the DRM could be moved to another e-Book reader, then it would be less of a problem.