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Old 08-29-2022, 10:32 PM   #19
Uncle Robin
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Posts: 3,661
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Join Date: Sep 2019
Location: in my mind
Device: Kobo Sage; Kobo Libra Colour
Quote:
Originally Posted by enuddleyarbl View Post
Unfortunately, you have to buy first. Their price match request form:

https://pricematchrakutenkobo.zendes...s/requests/new

has mandatory fields for their Receipt Number and Date of Kobo Purchase. My initial thought (before I ran into those fields) was to just ask first. But, once I found that I had to actually buy from them before I could ask for a price match, I figured I'd risk the price difference to see how they'd behave.

Another possibility might have been trying to go through their Chat process before-hand.

EDIT: Of course, if Amazon's sale on that book had lasted longer than one day, maybe their response would have been different. After all, they didn't mention anything about the Kindle vs epub ISBN issue.

I have used Kobo's Price Match several times with Amazon prices as the reference, and have only had one fail. Another good source to keep an eye on for Price Match is Google Books, which does sell epubs and almost always has the exact same ISBN. I've never missed with a Price Match request against a Google Books price
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