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e2c · 04-11-2009, 03:17 AM

I know, and I did. I'm talking about the Kindle CS staff, unfortunately... They're all very polite, but the individuals that I spoke with kept defaulting to "the developers need to look at your device's logs, and that'll take 7-10 days," rather than being willing to do anything helpful.

It was (possibly) the worst customer service experience I've ever had, from both sides of the counter. (Since I've done a fair amount of CS myself.)

04-11-2009, 03:17 AM	#79
e2c Member Posts: 16 Karma: 10 Join Date: Mar 2009 Device: none	I know, and I did. I'm talking about the Kindle CS staff, unfortunately... They're all very polite, but the individuals that I spoke with kept defaulting to "the developers need to look at your device's logs, and that'll take 7-10 days," rather than being willing to do anything helpful. It was (possibly) the worst customer service experience I've ever had, from both sides of the counter. (Since I've done a fair amount of CS myself.) Last edited by e2c; 04-11-2009 at 03:19 AM.