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No worries! I tried everything I could think of, and am afraid that none of the CS people I spoke with ever mentioned anything like reseting, restarting, restoring factory defaults, etc. It seems almost impossible to get hold of someone who can actually help with tech problems, which is not good at all.
And thanks for the good wishes - I think I'll need them! The thing is, I really like the device and hope I don't end up giving up on it due to these kinds of problems....
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