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It's a Kindle 2... I wish it was possible to do either true hard resets and/or reflashing at home, rather than having to return the unit to Amazon.
The built-in "soft" reset function simply didn't do anything for me, which I did explain to all of the CS people I've spoken with over the past week. When the unit locks up and shuts down, the only way to revive it has been via plugging it into the charger via the wall outlet. That's clearly not what should be happening. (it *does* work if all I want to do is clear the unit's screen and reset, but not when the unit starts malfunctioning.)
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