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Customer Support for Apps
I know that agents are normally following a script as to the steps to take in solving an issue but....
For several months I've had no luck connecting my OneTouch meter via Bluetooth to my preferred device (Pixel 4a on Android 12 (and as of yesterday Android 13)). Using the Reveal app it initiates the scan, detects the unpaired device, prompts me to pair. Android asks me for the PIN code (why on earth does OneTouch use such a small font on the meter for the pairing code compared to the large font they use for all other text on the device), successfully pairs the device at the Android level, and then the Reveal app says pairing failed.
I carefully explained all this to the CSR and then.... we proceeded to uninstall the app multiple times, change Android to use light mode from my default of dark mode, reinstall, try the pairing, have it fail, rinse and repeat.
The initial call last week ended with let me escalate this. Had a call back yesterday from the same CSR where we yet again did the exact same steps and guess what... No change.
I also had to uninstall the app from another device that I have been using to manage my readings even though I had ensured that Bluetooth was disabled on that particular device.
Sent from my Pixel 4a using Tapatalk
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