Quote:
Originally Posted by j.p.s
amazon's confusing model nomenclature makes it easy to download the wrong file for your device.
What are the first 6 characters of your serial number and what is the exact file name you downloaded?
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I updated like this more than 20 times and was the first time it happened. I am sure i have the paperwhite 7th gen but somehow I probably (not sure) was clicking by mistake in another model.
Now i re-downloaded and it worked.
Thank you!