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I've never heard them say they need days to "look at the logs" first. If it's an esoteric problem, I can see that, but in your particular case, it's pretty clear the unit is defective and needs replacement. They're usually *very* quick to send a replacement if you have a physical problem with the unit. I don't think you should be upset; I just think you got off on the wrong foot initially with your desires.
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