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Quick update...Now around 5 weeks since Kobo UK agreed to replace my faulty Forma under warranty. Since then I have phoned, messenger messaged and Twitter messaged umpteen times.
Always informed that they will escalate my issue and they can see that shipment is imminent.
Today informed that item has been shipped and will be with me shortly...but have expressed my disbelief as no tracking information available.
Really is appalling service.....and although this is my third Kobo it will make me think long and hard about another.
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