Quote:
Originally Posted by John F
Maybe not "malicious or inept", but it would be very poor customer service. If Kobo is using customer service that can't communicate effectively with its customers, then that is poor customer service.
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Absolutely correct. Maybe a Kobo person senior enough to make a change is reading this forum
but I doubt it. In any case, they're probably struggling to compete with Amazon like everyone else in the ereader market and wouldn't invest much in better customer service/support.