Quote:
Originally Posted by readologist
I think it's neither - but possibly has to do with some aspects of Japanese culture. After having traveled and worked in Japan for many years, I learned that often when a Japanese colleague or friend says yes, it means "I have heard what you said"; and does not always mean "I agree with you" or "yes".
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Maybe not "malicious or inept", but it would be very poor customer service. If Kobo is using customer service that can't communicate effectively with its customers, then that is poor customer service.