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e2c · 04-10-2009, 05:54 PM

I'm new here, and haven't yet picked an answer for the poll, due to the fact that I'm experiencing a lot of problems and also having difficulty with Amazon CS.

3 days ago, i called them about the following problems on my new K2:

1. Extremely short battery life
2. page turns hanging, sometime for 3-5 minutes at a time, or else unit freezing when attempting to use page turn functions (of all kinds)
3. Same for: bookmarking, highlighting and all other functions

In short, unless the Kindle's charger is plugged into a wall outlet and is actively charging, I have constant problems and the unit shuts down. It can't be re-activated until it's plugged in - sometimes for 20 minutes or more at a time. (This is *without* the wireless being on, BTW.)

3 days ago, i explained all this and was told that the developers needed to examine my device's logs; also that they would probably replace the K2 and that I would hear back within a little over 48 hours. I did hear back, but was told that the developers hadn't yet gotten to look at the logs.

Today I called and asked if I could get a replacement, because the device doesn't really work unless it's powering up via a wall outlet. The CS rep kept telling me that I had to wait at least 7-10 days for the developers to look at the logs, and that maybe then they would decided to replace it.

I more or less lost my cool after 10 minutes - not because the CS rep was bad, but because this really is terrible service and I couldn't (it seemed) either get transferred to the CS rep's supervisor *or* get any answer other than the one I'd already been given about the logs.

They are shipping a new unit to me, but (I think) only because I did get impatient with the excuses. I hate to sound unkind; I used to work in retail and have had my share of weird customer service calls and requests - the last thing I wanted to do was act like some of the people I've dealt with in the past.

But the excuses got to me - I mean, the device simply is not working properly and is pretty expensive. I would think that the developers would need to physically examine the unit to make absolutely sure that there was nothing wrong with it.

I wonder if others here have had an experience like mine?

04-10-2009, 05:54 PM	#68
e2c Member Posts: 16 Karma: 10 Join Date: Mar 2009 Device: none	I'm new here, and haven't yet picked an answer for the poll, due to the fact that I'm experiencing a lot of problems and also having difficulty with Amazon CS. 3 days ago, i called them about the following problems on my new K2: 1. Extremely short battery life 2. page turns hanging, sometime for 3-5 minutes at a time, or else unit freezing when attempting to use page turn functions (of all kinds) 3. Same for: bookmarking, highlighting and all other functions In short, unless the Kindle's charger is plugged into a wall outlet and is actively charging, I have constant problems and the unit shuts down. It can't be re-activated until it's plugged in - sometimes for 20 minutes or more at a time. (This is without the wireless being on, BTW.) 3 days ago, i explained all this and was told that the developers needed to examine my device's logs; also that they would probably replace the K2 and that I would hear back within a little over 48 hours. I did hear back, but was told that the developers hadn't yet gotten to look at the logs. Today I called and asked if I could get a replacement, because the device doesn't really work unless it's powering up via a wall outlet. The CS rep kept telling me that I had to wait at least 7-10 days for the developers to look at the logs, and that maybe then they would decided to replace it. I more or less lost my cool after 10 minutes - not because the CS rep was bad, but because this really is terrible service and I couldn't (it seemed) either get transferred to the CS rep's supervisor or get any answer other than the one I'd already been given about the logs. They are shipping a new unit to me, but (I think) only because I did get impatient with the excuses. I hate to sound unkind; I used to work in retail and have had my share of weird customer service calls and requests - the last thing I wanted to do was act like some of the people I've dealt with in the past. But the excuses got to me - I mean, the device simply is not working properly and is pretty expensive. I would think that the developers would need to physically examine the unit to make absolutely sure that there was nothing wrong with it. I wonder if others here have had an experience like mine?