Quote:
Originally Posted by DNSB
Are you certain that the email was from Amazon? To me, it sounds quite possible that you responded to a phishing email and the credentials you entered on that site were used to attempt to make purchases using the recorded payment information which can easily trigger an account freeze.
As for sending your billing address information, what does that have to do with your account being frozen? Amazon's customer service can be accessed via email, etc. without access to your account so sending them an email with the image of a snail mail bill in it's envelope showing your address through the window would likely work (assuming that you are still getting some bills from utilities, the tax man, whatever via snail mail).
|
I see why you would think about fraud - the whole thing did not make much sense to me either. But, indeed, they did confirm the authenticity of that email over the phone - and that was a number I got off the Amazon site, not from the email, so I am pretty sure I was talking to their people.
Why they absolutely had to have that uploaded rather than emailed/faxed is beyond me. The people I spoke to over the phone basically kept referring to this almost-mythical anti-fraud team that they themselves supposedly could not communicate with, but which was responsible for blocking my account. Honestly, I lost patience with them pretty quickly and just let the ban stand. The whole impression I got was that the Italian team was not quite in top shape, frankly. My experience with the US site was a lot more positive (although, over the years, I had some weird moments with Amazon US as well...).
I am sure that, with a bit more effort, I could have fixed the situation. Nevertheless, my whole point was that, indeed, you can get banned by Amazon for no reason.