Quote:
Originally Posted by vxf
This is not quite a reply to OP. But I got banned from Amazon.it in a very surreal manner.
I got an email saying that I needed to verify my credit card info because some 'security team' had flagged a transaction as suspect. I was buying Christmas presents for parents in Italy. It gave me a link to do so. But when I clicked on the link, it would ask me to login. Which I could not do, because the account was already frozen. Dozens of phone calls later, I just gave up. I kept running into the wall of them wanting me to upload something proving my billing address was correct, while preventing me from doing so by freezing the account. Despite escalating the problem to various Amazon teams, no-one was willing, or able, to solve it. To date, I cannot access that account.
Did not have any Kindle items on it, it was just an account I used for presents. But still, a surreal experience.
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Are you certain that the email was from Amazon? To me, it sounds quite possible that you responded to a phishing email and the credentials you entered on that site were used to attempt to make purchases using the recorded payment information which can easily trigger an account freeze.
As for sending your billing address information, what does that have to do with your account being frozen? Amazon's customer service can be accessed via email, etc. without access to your account so sending them an email with the image of a snail mail bill in it's envelope showing your address through the window would likely work (assuming that you are still getting some bills from utilities, the tax man, whatever via snail mail).