@Lichking48: You need to enable Private Messaging. This is in the "Edit Options" of the control panel. If this isn't there, it has to be added somehow. You can try posting in
https://www.mobileread.com/forums/sh...d.php?t=319819 to ask it to be enabled, or contact a moderator.
But...
A "brand-new Glo HD"? These haven't been on the market for at least three years. Is this new to you?
And before anything else, try a factory reset following the instructions the last set of instructions on
https://wiki.mobileread.com/wiki/Kob..._Reset:_Glo_HD.