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Glorya,
Just to be clear about this .... Have you actually gone into Windows Explorer or My Computer and tried to navigate to the Kindle? You need to look at the list of disk drives. You'll see your C drive and maybe one or two others as usual. You should also see a drive that represents your Kindle. On my system, it is Drive E, but yours might be different. When you double-click on that drive, you should see the three folders within the Kindle.
My apologies if this is stating the obvious.
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