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Originally Posted by Nate the great
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Yes, this is the e-mail address we used and still have gotten no reply, after more than a month. I have now used my personal account to put in a customer service request on the issue, noting that I own a Kindle, but haven't received a reply to that yet (about 24 hours).
As for self-publishing -- thanks for reminding me that is an option. We'd like to go through the system, but that's a fallback.