Quote:
Originally Posted by Wetdogeared
I explained the situation to the receptionist/representative and showed her the photos, which she took to show her manger. She returned and said since it was still under warranty that they would clean the dust spots there (they have a clean room). I was also told that any further cleanings would probably result in a fee of $50.00 since this was not a known defect or under a factory or national recall.
I said WHAT to that, then she, or the manager who I requested come out, told me I may need to resolve the issue with the retailer if I'm not satisfied. The retailer is sonystyle.ca, all part of the same company. Since this is a Repair Depot, I take it they only do repairs and not replacements or refunds.
I'll wait and see if the dust spots are properly cleaned and if they re-occur. If they do, I'll make a stink at sonystyle and/or here until I get a satisfactory result.
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I can't believe they'd make you shell out $50 for something that's obviously a manufacturing defect! Hmm, it'll be interesting to see what they think is the actual cause of these dust spots and if they can solve the problem in any way. I'll pop over to the depot soon after you get your reader back, that way they'll realise that yours isn't the only case out there. Hopefully your problem gets solved permanently and you don't have to keep pursuing the matter endlessly...