Thread: Amazon has banned my account - my Kindle is now a (partial) brick.
View Single Post
Old 04-09-2009, 06:49 PM   #192
joblack
Wizard
joblack ought to be getting tired of karma fortunes by now.joblack ought to be getting tired of karma fortunes by now.joblack ought to be getting tired of karma fortunes by now.joblack ought to be getting tired of karma fortunes by now.joblack ought to be getting tired of karma fortunes by now.joblack ought to be getting tired of karma fortunes by now.joblack ought to be getting tired of karma fortunes by now.joblack ought to be getting tired of karma fortunes by now.joblack ought to be getting tired of karma fortunes by now.joblack ought to be getting tired of karma fortunes by now.joblack ought to be getting tired of karma fortunes by now.
 
Posts: 1,753
Karma: 4382688
Join Date: Jul 2006
Location: Somewhere on earth
Device: Onyx Boox Tab X C
Quote:
Originally Posted by Ian View Post
Hi all-

I have been a loyal Amazon.com customer for many years, but today, I received an email stating that I have been banned from the site and my account has been closed, because I apparently have an extraordinary rate of requesting refunds due to a variety of factors.

This is patently not true: I have only returned items that were defective, in complete accordance with their policies. I was not trying to game the system, I was not trying to get things for free - I just wanted products that worked properly, and if they didn't, they went back.

There was no warning; in fact, when I asked a question about the lightness of my Kindle's e-ink, a cs rep said "no problem, I'll send you a new one" -- and even after I told him "don't bother if it's going to be the same, mine is OK" -- he sent a new one anyway.

I have certainly kept thousands of dollars worth of items purchased from Amazon and planned to be a lifelong customer.

The ban from the main site is bad (and inexplicable) enough, but...

I have now discovered that I cannot manage my Kindle2 account (I can't log into Amazon) or purchase any new content.

In effect, I now have a $359 brick, not covered under any warranty, not able to be used the way it was meant to be, not able to be returned (not that I even want to, I just want to keep reading!)

I called customer service several times today; the supervisors there explained that I cannot use the Kindle store but "I can get content onto the machine different ways."

I have emailed the proper address, but I'm not hopeful of a positive solution.

I know you all don't know me from Adam, but I'm a good guy and didn't deserve this at all -- and no, I'm not going to bash Amazon here -- instead, I'm just going to tell y'all I'm going to make every call and write every (professional) email I can to get this situation resolved.

But please let this be a lesson to all of us - when you buy a Kindle, you are really buying a service-

-and that service can be turned off at a whim.

Not cool at all.

Amazon, do you have any people who monitor these forums? As I've stated, I'm a loyal customer and would like to believe this is an error or some inadvertent mistake.

Will you make it right? Please help.

-Ian
Amazon has provided the government with lists of bought book from (at least one) German citizen. She couldn't travel to the U.S. because she bought a US-critical book. I don't know how privacy is handled in the USA but in Germany it is a serious thing. Actually everything you bought and told is saved somewhere on the server and the government has access to it.

I suggest you go around Amazon in the future and spend your money to other companies. Get an Irex Reader - there you have the open concept and get ebooks from other vendors if necessary.

Additionally you can think of suing them ...
joblack is offline