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Where/how are ebook customers being abandoned? Ian was re-established. I don't know if those other searches that were done included kindle users.
I am concerned about their actions regarding the ebook publishing issues, but that is not the entirety of Amazon.
We have no idea how capricious the closures of those other accounts were. Amazon could have started off very naieve about customers and never had very strong return policies. They are certainly pretty good about shipping and so forth. I am amazed at what people do with items and then return them thinking it is A-OK. I've known women to return formals after wearing them, people to return CDs, food deliberately messed with. The consumer does indeed need to be protected, but is not always right. I hate to see what has thus far been a good business betaken down by just a few sh*t stirrers.
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