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Any craftsman, whatever trade they are in, should take pride in their work. In my line of work, I find that fully 60% of bench jewelers should go into another line of work. I have been a bench jeweler for 43 years and I have seen some truly awful work put out by jewelers. I have also seen some amazing work by jewelers. I cannot speak for other industries, but I feel that it is probably close to the same. I had a customer come in Saturday with a wedding set that a local store had sized. It had been sent out to a wholesale jeweler. The sizing was abysmal, and the jeweler should be ashamed of what he did. The store should have inspected it when it came back, but obviously did not do so. The store they purchased the rings from refused to do anything about it. The store should have sent it back and demanded that the job be done correctly. Now I have to charge a customer to fix something she should not have to pay for. So yes, there should be laws to force companies to accept returns or repair merchandise that is shoddy and poorly crafted. Those laws that do exist are usually hard to enforce at a retail level when the only recourse the customer has is seeking expensive legal assistance.
Apache
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