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Huh, I don't even read my purchases on a Kindle - I mostly read on a Kobo. I think it's been over a year since I last routinely read on a Kindle app - I find the iPad too heavy to hold for an extended period and the iPhone too small to read on (like reading on a Palm). I occasionally read sitting at the computer if it's a series I want to catch up on and the book is on the short side.
If I go for a refund on a purchase, it's always within minutes and it's because it's an accidental purchase. I don't return books because of typos or bad grammar - I might flag them as a 1- or 2-star review. I would if the file was badly munged - especially where I have a print copy to compare it with, but I don't think that's ever happened to me.
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