Quote:
Originally Posted by MGlitch
Let’s be honest the first response is still an improvement for kobo CS from years ago
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Agreed,That's why I said I felt sorry for the CSR I spoke with - he had no idea, went away and took some time to investigate, yet was supplied with bad advice to pass on. I have found a MASSIVE improvement in Kobo CS (from a subterranean starting level, ofc) since they published phone numbers. The ibtroduction of CSRs to actually TALK to seems to have coincided with/been responsible for a shift from Kobo previous default "CS" setting of "nah, go away".