Quote:
Originally Posted by davidfor
For the record, if possible, the device will upload the stack trace logs to Kobo. They do look at them. This should happen if you have the option turned on to share data (last option on the "Energy saving and privacy" page of the settings), the device is signed into a Kobo account (ie. not in sideloaded mode or using DB hack to bypass registration) and WiFi is on.
And I did talk to someone at Kobo about this. He reminded me of the above. Their problem at the moment is that the information they have is basically, "it crashed". They have not seen any steps to reproduce it yet. At the moment, all they can see is, "it crashes".
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It would help if following a crash the device pops up a message that says "it looks like your Kobo just crashed. Would you like to send the log to tech support to help us diagnose and fix the problem?"