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In the case of the Normal F&R setting not "sticking", my guess is the there's some INI corruption and the user is wasting time reinstalling rather than backing up/removing the existing INIs and letting a new one be created.
The helpful "Find/Replace IS broken, donchaknow" is probably more likely a matter of mistakenly referring to F&R's new behavior as "broken" when what they mean is: "different; and I don't like and/or understand the changes."
All wild guesses of course, since they were more interested in venting than asking for help, or providing any actual, reproduceable issues that we could work on.
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